ISO 9001 Quality Management System
Top Management defines the Quality Policy implemented by the Metal Work Group as follows:
Product innovation, a business policy oriented to the customers’ actual requirements, implementation of Total Quality Management, Kaizen and Lean business organisation, all combined to allow the Metal Work Group to become a leader in the field of pneumatics for industrial use and automation.
The Metal Work Group is committed to meeting the customers’ needs and expectations.
In order to achieve this goal, Management promotes constant market research activities and the manteinance of a product leadership through the continuous improvement of Quality. The involvement of personnel to pursuit the quality objectives through the development of staff-training and awareness-raising programmes at all company levels is a must for the group.
Management also provides full support on the following issues:
Direct commitment by Top Management to promoting quality at all company levels, by encouraging continuous improvement and awareness of the importance of meeting customer requirements.
Promoting the Customer Concept to all the stakeholders who, directly or indirectly, use Metal Work Group products to define the requirements and meet the final user’s expectations.
Focus on the expectations of all stakeholders, customer satisfaction and loyalty towards our company and products are key indicators of our success.
Offering excellent products and services to ensure long-lasting top business results thanks to our constant attention to the requirements of costumers and group companies.
Consistency in setting goals
Achieving excellent performance by recognising quality as an integral part of the organisation's business processes.
Ensuring the achievement of the stated objectives by using organisational tools, such as Total Quality Management and the Lean and Kaizen models.
Risk based thinking
Facing new challenges and changes by minimising or eliminating the risks as far as possible, by turning them into opportunities in order to achieve increasingly ambitious goals.
Personnel's growth and participation
It is common belief that quality, success and improvement are the result of the performance of all members of staff, who are called upon to participate proactively and contribute to the continuous growth of their skills and their own autonomy.
Ensuring the resources required to guarantee product compliance with reference standard to use in particular environments.
Concesio, May 2017
Quality management policy
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Integrated environmental and health and safety management system: ISO14001 - ISO 45001